COVID19 Warning

The Guest Experience

Prepare to be pampered (you deserve it)! We’re all about keeping our amazing guests and staff well. Here’s how you can help us:

BEFORE YOUR APPOINTMENT

• - Advance payment and tipping is an option. Let us know when reach out to confirm you appointment
• - Please stay home if you have tested positive for COVID-19 or have had known close contact within anyone who has within 14 days of your appointment. Do the same if you are coughing, experiencing difficulty breathing, or have a fever of 100.4 degrees. We’ll happily re-schedule you for a future visit.

AT THE SPA

• - Masks: Wear a mask over you nose and mouth in all common areas (we’ll have them on too!). During your spa or med spa treatment, wear your mask whenever possible — with a few exceptions:
• - Facials (face-related services): Keep you mask on until your service provider asks you to remove it in the treatment room.
• - Massages: Masks are required when you are face-up, and optional (but preferred) when you are face down during your massage.
• - Masks are available for purchase if you happen to forget yours.
• - We will take your temperature when you enter the spa. If it is above 100.4, we will kindly ask you to reschedule your appointment.
• - Sanitize your hands at our touch-less station when you enter the spa.
• - For the safety of all, practice social distancing in our common spaces. We are staggering guests across our relaxation rooms to ensure safe, physical spacing.
• - No need to touch anything but your credit card at check-out. Just insert your card and slide it back out — no signature necessary. We are also sanitizing after every guest check-out.
• - Please leave our children at home.

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Enhanced Safety Protocols

We have elevated our already hyper clean, safety first protocols with expert guidance from: the Centers for Disease Control (CDC), the Texas Medical Board, Texas Department of Licensing & Regulation (TDLR), International Spa Association (ISPA),  and State of Texas.

As you’ll read below, every touchpoint — no pun intended — in the experience is addressed in detail. We thought it best to provide full transparency under the circumstances.

IN-TREATMENT PROTOCOLS

You’re in good hands with our talented professionals —  estheticians and medical practitioners. Here’s what to expect during your treatment:

• - The staff will be wearing masks at all times. Our service providers will wear a mask + face shield for face-related services (like facials).
• - All service providers are required to wash their hands before and after every guest service.
• - All treatment rooms are sanitized between each guest service, including surface areas and handles. Extra time has been added between treatments to allow for thorough cleaning.
• - As always, every guest service features fresh sheets, head cradle covers, and towels. All soft goods — linens, robes, towels, etc. — are laundered with hot water + bleach after use.

EMPLOYEE PROTOCOLS

The health and well-being are always our top priority. Our new employee policies help maximize their safety and yours.

• - All Spa staff have received COVID-19 specific training.
• - All employees undergo a wellness check daily (temperature + COVID-19 screening)
• - All employees are required to wear a face mask (over mouth + nose) at all times.
• - Employees must wash their hands frequently and diligently, per CDC guidelines
• - Service providers must change aprons between every guest service

Our commitment to our employees well-being is unwavering, whether  open or closed.

CLEANING & COMMON SPACE PROTOCOLS

The standards for cleanliness and hygiene have always been industry-leading at KS. We’ve amped up the frequency and stringency of our cleaning protocols both in-room and in our common spaces — lobbies, retail areas, relaxation rooms, and staff areas.

• - All surfaces are cleaned frequently, along with the most commonly touched objects like door handles. Our cleaning solution is medical grade and kills 99.9% of bacteria & viruses.
• - Electrostatic disinfectant and anti-microbial spray that kills viruses and forms a protective shield for 90 days is also being sprayed regularly.
• - Hand sanitizer is available throughout the spa for guest and staff use
• - All utensils are now disposable — like cups and stir sticks. Magazines and snacks will not be available for the time being.

We will continue to refine and fine-tune our protocols and processes as we learn more. Thanks in advance for your patience as our team gets used to the new rhythm with these changes. If you have any additional questions, please don’t hesitate to email or call (830) 613-0883.  We look forward to (safely) taking care of you again soon!